Table 5 Results of exploratory factor analysis (n = 330)

Nursing behavior

I encourage patients to call me when they have problems (N21)

0.827

I can give patients routine nursing operations in a timely manner (N22)

0.855

When a patient has an emergency, I can correctly judge and deal with it according to the nursing standard (N23)

0.880

I have enough time and ability to give patients corresponding guidance and health education (N24)

0.816

I can relieve the pain and stress of patients through my nursing work (N25)

0.804

I can basically solve the patient’s nursing problems (N26)

0.835

Nurse understanding and respect for patient

I can understand and respect the feelings of patients when they are sick (N1)

0.790

I can call the patient affectionately (N2)

0.819

I have no prejudice against the patients I care for (N3)

0.795

I can protect the patient’s information and privacy (N4)

0.829

I am also patient with patients who cannot describe the disease in detail (N5)

0.711

Patient misunderstanding and mistrust in nurse

The patient is very rude to me (N8)

0.655

Patients have questioned the performance of my nursing operations and professional skills (N10)

0.785

When caring for a patient, the patient or the patient’s family often supervises me (N11)

0.845

Patients do not trust my explanation and health education (N12)

0.842

During the communication process, the patient or the patient’s family often express excessive emotion (N17)

0.627

Communication with patient

I’m not willing to spend time listening to patients’ concerns about their condition (N6)

0.674

I do not have enough energy to patiently answer questions from patients or their families (N13)

0.752

I think a lot of the patient’s words are useless, so I will interrupt him/her soon (N14)

0.795

I think I have clearly expressed my meaning and I don’t need to spend time explaining to patients (N15)

0.766

Interaction with patient

Before special examination or surgery, I can inform the patient of the matters needing attention in time (N18)

0.592

Maintain proper eye contact when communicating with patients (N19)

0.653

Patient or family member will thank me for the care operation (N20)

0.595

Eigen value

5.92

3.96

3.78

2.44

1.59

Explained variance (%)

22.77

15.22

14.54

9.40

6.13

Cumulative variance (%)

22.77

38.00

52.54

61.94

68.06