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Table 3 Major themes and sub-themes of IMS quality in the oncology department

From: Experiences of oncology healthcare personnel in international medical service quality: a phenomenological study

Major themes

Sub-themes

Patient selection

Necessary to select patients

Reasons for unwillingness to enroll international patients

Psycho-oncological care

Helpless patients

Emotional distress

Care with warmth

Predicaments

Insufficient manpower

An unfair reward mechanism

Poor hardware equipment

The predicaments of oncology care

Promoting factors

Various publicity strategies

One-on-one service model

Design of a designated area

Reasonable benefit distribution