Table 3 Participants’ perceptions of their own handover experiences before and after the intervention on 5-Likert scale (n = 14)

Part A. Participants’ views on the quality of the information exchanged during handoverss

1

I have been provided with adequate information about patients in my care

1.86 (.36)

3.23 (.44)

11

The information I received was up to date

2.93 (.73)

3.38 (.65)

13

I had the opportunity to ask questions about things I did not understand during a handover process

2.93 (.47)

3.31 (.63)

14

I was asked to clarify if I had any questions about the information received

3.14 (.53)

3.38 (.51)

16

I received adequate information about nursing care during the handover, for example, mobility, nutrition/hydration, pain

2.86 (.53)

3.23 (.60)

18

From my observations, important information about medication is often not given during the handover, for example, withheld medication, allergy, availability

2.64 (.74)

2.38 (.65)

Part B. Participants’ perceptions of an effective handover in a bilingual context

2

The handover information was presented in a systematic and organised way

2.93 (.73)

3.46 (.52)

5

Charts were available during the handover to clarify the information provided to me

2.71 (.61)

3.38 (.65)

7

The way in which information was provided to me was easy to follow

2.79 (.43)

3.08 (.49)

9

I think effective communication skills should be used during a handover, such as clear speech that is not too fast

3.43 (.65)

3.69 (.48)

6

I used charts to review patient care during the handover, such as drug charts, vital signs, patient allergy information, FBC results

2.86 (.49)

3.38 (.65)

15

As a result of the handover, I have a clear understanding of the plan (diagnosis, treatment, discharge) for the patient(s)

3 (.39)

3.23 (.60)

Part C. Participants’ willingness to use the ISBAR protocol to perform handover in a bilingual context

19

I believe that using ISBAR will help me to improve communication skills with my co-workers

2.93 (.47)

3.69 (.48)

20

I believe that using ISBAR will increase the quality of patient care and safety

3.14 (.53)

3.69 (.48)

21

I think that ISBAR is time-consuming

2.07 (.47)

2.31 (.85)

22

I think that ISBAR is not easy to implement in my handovers

2.29 (.47)

2.08 (.76)