Table 2 CARE-team protocol (adapted from Eggins et al. [8])
Stage | Aim(s) |
|---|---|
Connect | Outgoing nurse should greet the team, check who will be caring for the patients and make sure that all team members have a worksheet |
Ask | Incoming nurses should be attentive and alert |
Outgoing nurse should ask incoming nurses if they have any questions or would like to go over any of the information at the end of the handover of each patient | |
Incoming nurses should ask questions at the end of each ISBAR stage during the handover | |
Respond | Outgoing nurse should provide a succinct summary at the end of each patient’s handover |
Incoming nurses should restate the summary in their own words | |
Empathise | Outgoing nurse should respond to questions and react positively to whatever colleagues ask |
Incoming nurses should be attentive and actively ask questions and confirm comprehension |