Table 3 Determining and comparing the average perceptions, expectations, importance and trusting nurses in university and non-university hospitals
Quality of Service | Dimensions | University Hospital M ± SD | Non-University Hospital M ± SD | P Value |
|---|---|---|---|---|
Perceptions | Environment | 3.57 ± 0.93 | 3.90 ± 0.72 | < 0.001 |
Empathy | 3.62 ± 0.89 | 3.92 ± 0.74 | < 0.001 | |
Efficiency | 3.48 ± 0.80 | 3.82 ± 0.76 | < 0.001 | |
Effectiveness | 3.56 ± 0.81 | 3.91 ± 0.72 | < 0.001 | |
Total | 3.54 ± 0.77 | 3.89 ± 0.62 | < 0.001 | |
Expectations | Environment | 4.07 ± 0.95 | 4.61 ± 0.52 | < 0.001 |
Empathy | 4.07 ± 1.03 | 4.55 ± 0.51 | < 0.001 | |
Efficiency | 3.87 ± 1.19 | 4.47 ± 0.62 | < 0.001 | |
Effectiveness | 3.95 ± 1.10 | 4.57 ± 0.50 | < 0.001 | |
Total | 4.02 ± 0.94 | 4.55 ± 0.47 | < 0.001 | |
Importance | Environment | 0.26 ± 0.04 | 0.25 ± 0.02 | < 0.001 |
Empathy | 0.27 ± 0.05 | 0.29 ± 0.02 | < 0.001 | |
Efficiency | 0.24 ± 0.05 | 0.22 ± 0.03 | < 0.001 | |
Effectiveness | 0.23 ± 0.05 | 0.24 ± 0.02 | < 0.001 | |
Total | 1.00 | 1.00 | – | |
Trusting Nurses | – | 10.34 ± 5.81 | 8.71 ± 4.05 | < 0.001 |