Skip to main content

Table 3 Presence of RIAS-coded utterances in the two participant groups, divided into visits with or without the intent of a medical procedure

From: Exploring patient-centered aspects of home care communication: a cross-sectional study

 

Older persons

N [Mean] (SD)

Registered nurses

N [Mean] (SD)

Examples of RIAS utterances

Medical procedure

Non-medical procedure

Medical procedure

Non-medical procedure

Socio-emotional (65%)

 Personal or social talk (14%)

232 [14.50] (17.63)

538 [15.82] (26.70)

205 [12.81] (12.48)

469 [13.79] (14.86)

The wedding picture was in today’s newspaper, did you see it?

 Emotional talk (concern; empathy; legitimize; reassure; ask for reassurance; Self-disclosurea; partnershipa) (6%)

61 [3.81] (4.32)

128 [3.76] (5.18)

145 [9.06] (9.11)

233 [6.85] (7.74)

I understand, if something feels wrong it affects all of you.

 Positive talk (laugh; approve; compliment; agree) (20%)

371 [23.19] (17.58)

752 [22.12] (25.61)

287 [17.94] (13.96)

601 [17.68] (18.76)

I really enjoy listening to you!

 Negative talk (Disagree; Criticism) (2%)

45 [2.81] (3.21)

97 [2.85] (4.55)

19 [1.19] (1.83)

36 [1.06] (1.91)

I don’t like her!

 Back-channel (23%)

160 [10.00] (7.48)

432 [12.71] (10.44)

467 [29.19] (26.14)

1235 [36.32] (42.47)

Mmm, ok

Task-focused (35%)

 Procedural (transition words; orientation/instruction) (4%)

60 [3.75] (3.82)

84 [2.47] (3.33)

148 [9.25] (6.27)

157 [4.62] (3.81)

Now we will check your blood pressure

 Checks (checks for understanding; ask for understanding; bid for repetition; ask permissiona; ask opiniona) (3%)

51 [3.19] (2.61)

52 [1.53] (1.73)

42 [2.63] (3.95)

141 [4.15] (5.37)

Is that so?

 Medical questions (all questions: medical, therapeutic, other) (4%)

32 [2.00] (1.63)

84 [2.47] (2.60)

91 [5.69] (3.40)

187 [5.50] (7.05)

Do you take stronger painkillers now?

 Psychosocial questions (all questions: lifestyle, psychosocial) (1%)

2 [0.13] (0.34)

5 [0.15] (0.44)

31 [1.94] (2.18)

77 [2.26] (3.51)

Have you been walking outside lately?

 Medical information (all medical, therapeutic, other information; consultation medical/therapeutica) (17%)

261 [16.31] (12.00)

675 [19.85] (22.44)

265 [16.56] (9.66)

473 [13.91] (11.76)

Those pills risk making you constipated.

 Psychosocial information (all psychosocial, lifestyle information; consultation psychosocial/lifestylea) (6%)

127 [7.94] (7.60)

371 [10.91] (14.25)

18 [1.13] (1.36)

76 [2.24] (2.36)

I have to eat, if I do not want to lose more weight.

 Request for service or medicationb (−)

0 [0.00] (0.00)

5 [0.15] (0.44)

  

Can you pass this on to the doctor when you see her?

  1. aProvider category only
  2. bPatient category only