Skip to main content

Table 3 Categories and themes for the described RNs’ views of telephone nursing work with callers contacting PHCCs regarding respiratory tract infections

From: Registered nurses´ views on telephone nursing for patients with respiratory tract infections in primary healthcare – a qualitative interview study

Categories

Themes

Communicate for optimal patient information

Professional challenges

Differentiate harmless from severe problems

Cope with caller expectations

Use working tools

Professional support

Use team collaboration