Table 2 Themes
Analytical questions | Themes |
|---|---|
Expectations | ‘Simply normal contact’, don’t expect consideration for MiL from nurses |
What does the person expect from the nurse? | |
Adequate physical care, no MiL support | |
Recognising MiL | Setting the tone |
Does the nurse recognize the person’s MiL (and the way he/she deals with it)? | Showing interest in the person |
Being attentive to specific and hidden needs of patients | |
Response | Maintaining a long, kind and reciprocal relationship |
How does the nurse respond to the patient (attunement to MiL)? | |
Doing what is needed | |
Skilled personalised care | |
The special ones | |
Consequence | A cheerful moment that lifts me up or a superficial encounter |
Does the care offered do well to the patient? What is the consequence of that? | |
Feeling secure or insecure | |
Feeling like a valuable equal person, a dependent patient, or the nurse’s coach | |
Having a good day thanks to good humane care, or suffering due to bad care | |
Emphasising what is important in healthcare |