Table 3 Number and percentage distribution of CECSS item responses (n = 287)
Item | N (%) | ||||
|---|---|---|---|---|---|
Total agreement | Total disagreement | ||||
5 | 4 | 3 | 2 | 1 | |
1.The nurse performed her/his duties with skill | 266(92.4) | 16(5.6) | 4 (1.4) | 0 (0.0) | 1 (0.3) |
2.The nurse seemed to know something about my illness/problem | 263 (91.6) | 18 (6.3) | 5 (1.7) | 1 (0.3) | 0 (0.0) |
3.The nurse knew what treatment I needed | 246 (85.7) | 19 (6.6) | 16(5.6) | 3 (1.0) | 3 (1.0) |
4.The nurse should have been more attentive than he/she was | 21 (7.3) | 6 (2.1) | 3 (1.0) | 16(5.6) | 241 (84.0) |
5.The nurse explained all procedures before they were carried out | 225 (78.4) | 26 (9.1) | 19 (6.6) | 10 (3.5) | 7 (2.4) |
6.The nurse seemed too busy to spend time talking to me | 16(5.6) | 3 (1.0) | 7 (2.4) | 13 (4.5) | 248 (86.4) |
7.The nurse explained things in terms I could understand | 246 (85.7) | 17 (5.9) | 14 (4.9) | 7 (2.4) | 3 (1.0) |
8.The nurse was understanding when listening to my problem | 230 (80.1) | 20 (7.0) | 19 (6.6) | 12 (4.2) | 6 (2.1) |
9.The nurse seemed genuinely concerned about my pain, fear and anxiety | 237 (82.6) | 22 (7.7) | 15 (5.2) | 7 (2.4) | 6 (2.1) |
10.The nurse was as gentle as he/she could be when performing painful procedures | 258 (89.9) | 16(5.6) | 9 (3.1) | 2 (0.7) | 2 (0.7) |
11.The nurse treated me as a “case” instead of as a person | 23 (8.0) | 4 (1.4) | 8 (2.8) | 14 (4.9) | 238 (82.9) |
12.The nurse seemed to understand how I felt | 239 (83.3) | 26 (9.1) | 15 (5.2) | 5 (1.7) | 2 (0.7) |
13.The nurse gave me a chance to ask questions | 172 (59.9) | 25 (8.7) | 43 (15.0) | 24 (8.4) | 23 (8.0) |
14.The nurse was not very friendly | 14 (4.9) | 3 (1.0) | 3 (1.0) | 6 (2.1) | 261 (90.9) |
15.The nurse appeared to take time to meet my needs | 239 (83.3) | 27 (9.4) | 11 (3.8) | 7 (2.4) | 3 (1.0) |
16 The nurse made sure that all my questions were answered | 174 (60.6) | 24 (8.4) | 41 (14.3) | 27 (9.4) | 21 (7.3) |
Care subscale (12 items) | 233 (81.2) | 21 (7.3) | 18 (6.2) | 9 (3.1) | 6 (2.0) |
Negative item subscale (4 items) | 19 (6.6) | 4 (1.4) | 5 (1.7) | 12 (3.9) | 247 (86) |